Advanced customer support automation solutions for next generation service providers

Fenavic Services

Training Programs


Fenavic is committed to teaching customers how to use Fenavic products to address the complex transactional requirements of their networks, today and in the future. Our training department delivers state-of-the-art programs that use timely course development methodologies and delivery techniques.

Our goal is to help our customers deliver top rate services to their customers today, and to help them plan effectively for the future, by taking advantage of evolving trends and by always keeping two steps ahead of technological change and innovation.

Target Audience.

Fenavic delivers training to a range of communications service provider employees:

  • Management personnel, who need to understand the product capabilities so they can make effective decisions and align solutions with strategy.
  • Business analysts, who need to know the various solutions available to plan and design implementations that match business objectives.
  • Technical/development staff, who manage and implement the requirements to meet the solutions' needs.
  • Operations staff, who manage and maintain the solution in daily production environments.


Fenavic offers customized training to address the needs of relevant roles and positions inside the organization. Training delivered spans across all products so that service providers can meet their business needs with maximum efficiency and effectiveness.

Standard courses include:

  • Overview, for users who need to understand the products but will not have to implement, operate or maintain them
  • Operations training, for users who will maintain and operate the system on a daily basis in production
  • Developer training, for those who will implement and maintain the system configuration in support of business requirements
  • Administrators training, for those who will administrate the system


A dedicated team of experienced technical trainers provides comprehensive courses on the entire suite of Fenavic Suite and solutions.

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