Advanced customer support automation solutions for next generation service providers

Fenavic Services

Customer Support

Enjoy comprehensive customer support

Fenavic treats the first sale to a new customer as the beginning of a long-term relationship. A key part of this relationship is the post-sale support we provide to each customer - support that is tailored to each customer's unique requirements.

Our support group constitutes a highly skilled, multi-functional team, with expertise spanning across our entire product line, including professional services and underlying databases, operating systems and networks. The team is absolutely committed to delivering Service Level Agreements without compromise, striving for maximum customer satisfaction.

Support Packages

Our support packages match those of our customers. Each package is built around the following parameters:

  • Full coverage (24 hours a day, 365 days of the year)
  • Basic office hours (Mon.- Fri., 9 a.m. - 5 p.m.)
  • Basic office hours with on-demand extensions
  • Third line only
  • Second and third line
  • First, second, and third line support packages
  • Production systems only
  • Production and test
  • Production, test, and development
  • Offsite (from Fenavic premises)
  • Onsite (at the customer site)
  • Offsite with an on-demand onsite extension
  • Product software only
  • Business rules and product software
  • Third-party tools and applications

With a dedicated support center at our headquarters, Fenavic provides around the clock coverage to its customers worldwide.

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