CableCom selects Fenavic Support Automation Platform for B2B support

CableCom deployed components of Fenavic Suite including Fenavic Mentor and Fenavic Inspector.

With Fenavic Mentor, CableCom CSR's can solve most Customers problems within a few minutes, saving an average of 120 minutes per ticket, and reducing the need for escalation to higher level support experts by more than 90% and retain customers across its various lines of business.

CableCom also implemented Fenavic Inspector, a component which every support representative can carry out complex troubleshooting assignments. This trouble resolution tool dynamically learns the service layout and diagnoses the problem instantly.