Advanced customer support automation solutions for next generation service providers

Privacy Policy

FENAVIC PRIVACY POLICY

1. Fenavic is committed to honoring the privacy and security of visitors to this Web Site, and have explained the steps we have taken to do so. We urge you to read the following sections.

Personally Identifiable Information

2. When you submit a request or electronically pass information to Fenavic (including, but not limited to, comments, feedback, employment applications and resumes), you are sometimes asked to provide certain information, including, but not limited to, your name, title, company, address, phone and fax numbers, e-mail address and line of business. We ask for this personally identifiable information in order to facilitate your requests, provide personalized service and communicate separately with you. Except as otherwise set forth herein, we do not sell, trade, or rent your personally identifiable information with any third parties outside of Fenavic.

3. Because we rely on third party commercial software and programs to operate our servers, we may inadvertently collect personal information due to certain automatic functions or features contained in such software or due to certain software changes or upgrades. We will use reasonable efforts to remove any such information after we discover such information in our system. If you know of any such unintended collections, please notify us promptly so we can take the necessary action to remove such information from our system.

Internet Protocol Address

4. We may use your Internet Protocol address to help diagnose problems with our server and to administer the Web Site. Your Internet Protocol address is used to help identify you for the duration of a session and to gather broad demographic information.

Clickstream Data

5. As you browse the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes called “clickstream” data, can be collected and stored by a web site’s server. Clickstream data can tell us the type of computer and browsing software you use, the address of the web site from which you linked to the Web Site, and in some instances, your e-mail address. We may use clickstream data to determine how much time visitors spend on each page of the Web Site and how they navigate through the Web Site. [We will only use this information to improve the Web Site. Any collection or use of clickstream data will be anonymous and aggregate, and will not contain any personally identifiable information.

Consent To Processing

6. By providing any information to the Web Site, all users fully understand and unambiguously consent to the collection and processing of such information.

Legal Disclosure; Circumstances Of Disclosure

7. Notwithstanding anything to the contrary herein, Fenavic shall, pursuant to valid legal process, such as a search warrant, subpoena, or court order, allow access to information, including personally identifiable information, provided to Fenavic or the Web Site in order to comply with such process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk. Fenavic reserves the right to disclose any information obtained from or about you, including but not limited to personally identifiable information, data obtained from internet protocol addresses and clickstream data, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of Fenavic' assets.

Linked Sites

8. The Web Site may contain links to other sites. Other sites may also reference or link to the Web Site. Fenavic is not responsible for the privacy practices or the content of such other sites. See Section 6 (“Linking”) above in the Terms and Conditions of Use.

User Acceptance Of This Policy

9. By visiting the Web Site, you signify your assent to the terms of Fenavic’ privacy policy. If you do not agree with the terms of this privacy policy, please do not use the Web Site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions from this privacy policy at any time. Your continued use of the Web Site following the posting of changes to these terms means you accept these changes.

If you have any questions or comments regarding privacy issues on the Fenavic Web Site, please use the following mailbox: info@fenavic.com

Security

10. We take security very seriously. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and Fenavic, and Fenavic and you, will be free from unauthorized access by third parties. Users of the Web Site use the Web Site at their own risk.


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